Help: I claimed a case and it does not appear in my worklist. (RADIOLOGISTS ONLY)
Posted by Stephen Walters (Import), Last modified by DVMInsight Support1 on 30 May 2013 08:42 AM
There are two situations where you might claim a case from the first available list but after it is removed from the first available list it does not appear in your radiologist worklist.

Situation 1: Someone else in your reading group beat you to it and claimed the case before you did. To avoid this situation, refresh your worklist by clicking GET WORKLIST before you claim cases.

Situation 2: The RDVM may have submitted an older case so when you claimed the case, it fell outside of the SELECT CASES BETWEEN date range in your worklist. To determine if this is the situation try changing your date range.
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