Knowledgebase: Website Assistance
I tried sending a case and it said \"failed to connect to DVMINSIGHT.\" Is there a problem on your end?
Posted by Stephen Walters (Import), Last modified by DVMInsight Support1 on 21 May 2014 11:41 AM

It is certainly possible that we are having a temporary system outage or we are performing a system upgrade/maintenance. In most cases, however, the error is not on our end.

Please check your internet connection. In most cases, this error usually means the computer you are using to send images is not connected to the internet.

If the sending computer is connected to the internet, please reboot the computer you are trying to send from and attempt to send again. Most of the time, this will resolve the issue.

If you still cannot send images, please open a support ticket. http://www.dvminsight.net/csupport4/index.php?/Tickets/Submit

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