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Knowledgebase : Consultant/Reader Support

Please See the attached PDF for instructions on how to alter your Options settings within the RadWorklist to speed up downloads or access the case online in the RadPortal.
Yes, the RadWorklist can be installed on a Mac running Parallels or Bootcamp with Windows. Your system should have at least 4GB of RAM, but more memory is recommended (6GB or 8GB) if you are using other programs such as voice recognition software. It ha...
9/4/14 Unfortunately, the WebWorklist can't be used on a PC touch screen, running Windows 8.1 and Internet Explorer 11. The buttons don't fire correctly. We currently have website updates in testing that will deal with this issue. If you are on Wind...
Yes we can arrange so that your clients don't have the STAT option. Please click on the following link to open a support ticket and let us know your name and the name of your company and we will disable it at once. http://www.dvminsight.net/csupport4/...
The Radiologist Portal gives you the ability to mark yourself unavailable and available again at your convenience. Select Change Availability from the Profile Management drop-down menu. Once changes have been made, click Update My Status. The Reader y...
CASES FLAGGED AS TEST Clinics now have the ability to flag a case as a Test Case. Cases flagged as Test Case will be non-billable and all fields will have the text "THIS IS A TEST CASE" appended to them. Test Cases will be indicated to Readers by a gre...
You will need a DICOM Viewer to use with the RadWorklist. If you do not currently use a viewer. You will need to download one. A popular viewer is Clear Canvas. Purchase details are on their website. http://www.clearcanvas.ca/dnn/ [http://www.clearca...
WHAT’S NEW IN THERADPORTAL/WORKLIST/WEBRADWORKLIST RADPORTAL: * RECENT REPORTS: There is now a page that will show you your recent reports and will filter to find only your reports. Go to Cases and Reports/My Recent Reports. Cases are sorted b...
You may receive cases with attachments added. Clients can submit various formats such as mpg, avi, pdf, and word documents to you. If you are reading on a PC, mpg files should open in Media Player. If you are reading on a Mac, you'll most likely need to i...
If you will be charging your client for only one report, you should only issue a single report that reflects the images sent for the entire study. PLEASE DO NOT issue a report that says "see previous report" or something similar or you/your client will ...
In your local worklist, simply click the RELEASE button. This will delete the case from your system and release the case back to the original person it was submitted to. If the case was not originally sent to FIRST AVAILABLE (FA) and you need it to be...
There are two situations where you might claim a case from the first available list but after it is removed from the first available list it does not appear in your radiologist worklist. Situation 1: Someone else in your reading group beat you to it and...
The worklist has the ability to save reports to your computer locally. If you are working on a report and decide you need to save it to finish at a later time, click the "Save" button at the top of the Report form. If you are working on a report and los...
There are a few ways to deal with this situation: 1). Please contact us and let us contact the hospital. We can ask them to resend or we'll give you the link to the missing images when they don't link cases to their report requests. If you suspect that y...
You must redownload the case. Step 1: In the local worklist tab, click the Redownload button (located next to the report button). Step 2: When the case is finished downloading, you will have all of the images for that case. Read the case as you nor...
The RadWorklist works with MS Word or uses its own built in feature. In your worklist, click on Options and look on the User Information & Preferences tab. Look for the box next to "Use Built in SpellCheck (Requires Restart)" . If it's checked, you can...
If you are attempting to download the RadWorklist on a Mac running Bootcamp and Windows* and are having issues with internet speed and downloads, please follow these steps: * Please check your network connections. * If you have both wireless and ...
If you are receiving email alerts to read cases, yet your worklist doesn't show any cases to read after clicking Get Server Worklist button, please try these steps: 1). Make your computer is connected to the internet 2). Make sure your computer has the...
If you're using the worklist in the virtual PC environment on a Mac, you'll need to update the worklist, then exit the worklist, restart the PC session. Parallels has a known issue with the preservation of .NET cache items, and Java Cache items. As a ...
Here are some suggestions for helping improve the slowness you are experiencing on the WebRADWorklist: * Clear your browser cache, browsing history including Cookies. Cookies can be a problem on DVMINSIGHT. When we update the site we don't force a coo...
If you are using a MAC to read cases, this issue is a result of the way Parallels handles programs. The VM software does not honor ClickOnce program update rules properly. We have found that this is not an issue that exists when using a PC. Our ad...
There's no import tool for the worklist. However, if you haven't' read anything on the new worklist, you can copy the old worklist Database file to the new computer. The next time the worklist starts it will automatically use the old file. But, you ca...
The attached PDF will show you how to view cases that have been saved to the Image Library. The images and reports have been made anonymous.
This feature can be used in the RadPortal/WebRadWorklist when you need to create an exam without images for the purpose of issuing a report. To download instructions on how to create a new exam, please see the attachment below.
At times, cases may be submitted without Reference Cases or submitmitted in several pieces. If you download a case and notice the image count is off, you can look on the Other Cases tab in the RadWorklist [https://www.youtube.com/watch?v=CGZxkRdper8&fea...
The WebRadWorklist within the RadPortal was designed with the Mac user in mind, but that doesn't mean it can't be used on a PC ! The attached PDF will provide screenshots and instructions.
THE BASICS: Mac users can access the WebRadWorklist to do their reporting and images are downloaded directly into Osirix. * WebRadWorklist is cloud based and runs in any internet browser such as Safari, Internet Explorer, Chrome or Firefox. You will u...
If you keep getting an error in the worklist that says it has to close and to contact support, it's possible there is a corrupt .NET cache. On Windows Vista / 7 / 8 / 8.1 Navigate to: C:UsersUSERNAMEAppDataLocalApps Delete the 2.0 folder Reboot ...
Please see the attached PDF if you receive this message in your worklist.
After converting a system from stand alone to a domain network SQL Express ceases to work, or reports that the user does not have right to access the SQL instance. This is the result of an issue with mis-matched SUID's and will report back that ther...
The attached PDF will give you screen shots of how to enable Auto-Refresh in the both the RadWorklist and WebRadworklist.
Productivity Update! The RadPortal now allows you to run a report to view information on the number of reads you have done for a company as well as patient information for those reads. If you are a company administrator, you can also run a report that wi...
1. Once the report is complete, click the CONFIRM icon a. Select the report status from the drop down menu: Draft, Preliminary, Final, or Addendum * Draft: will save the report to the server but will NOT send the report to OR bill your client for th...
The worklist may show an error indicating that it failed to connect to the SQL Server. This error is not actually a server error with DVMInsight, but is an error being generated because teh SQL Express instance (or SQL CE instance) on your computer ...