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Knowledgebase : Website Assistance
Currently, most of the times displayed on www.dvminsight.com [http://www.dvminsight.com] are standardized to UTC, or Coordinated Universal Time, by which the world regulates clocks and time. For example, the times shown in the Case Status Log are in UTC a...
All reports are always available on the website. In fact, if you are using the WebPR or the Stand Alone PR, it will show you what reports are completed within the last 24 hours. You are never without the ability to retrieve reports unless the website...
If your browser will not let you log in with your username and password, it's possible you may need to clear out the stored passwords list. Visit your online account log in screen. Type the first few letters of your username. The dropdown showing yo...
If you are having difficulty with certain website menus, appearance or operations in your browser on www.dvminsight.com [http://www.dvminsight.com/], it's possible your browser may have a compatibility issue with our website. Your browswer may need to b...
If you made an annotation to a film, for example added a left marker or added text to an image and you want to send it over, you need to first export that image from your imaging software as a JPG image. Next you would log in to your online account and us...
If you are trying to type in your username & password and the page is not responding or is stuck on another username & password and you cannot switch to yours, it is possible your Internet Browser is full and cannot store any more data. You may n...
Some patient information can be changed when you request a report; however, the updated information will only display in the report list and report. If you are not requesting a report or need the information updated in the case list, please submit a tic...
There are two ways you can change a history once it has been submitted. 1. Cancel the report request and resubmit the history. You can NOT cancel a read that has been claimed by a radiologist and is already being read, but any cases that are still wa...
There are several ways to view the status of a report: Option 1: Step 1: visit www.dvminsight.com Step2: Enter your username and password and click on the WebPR button Step 2: Look for your patient listed under Cases With Reports Pending or Recently Compl...
There a few ways you can find a Specialist or Company contact information: * On your report, Company information will be located at the top and Specialist contact information is typically at the bottom. * If you received your report via email, the S...
To view detailed monthly billing statements: * Log into your account on www.dvminsight.com [http://www.dvminsight.com] * Select "View Account Reports" from your "My Profile" drop down menu * Select the _Month_ and _Format_ that you would like to e...
Reprinting or re-emailing reports is a simple function that can be performed through the DVMinsight website. Step 1: Go to www.dvminsight.com [1] and login Step 2: Click on Review My Cases/Reports Step 3: Find the patient you need to work with and click...
To recover your username and password via email, select CLICK HERE next to FORGET YOUR USERNAME AND PASSWORD? on www.dvminsight.com: [http://www.dvminsight.com:] Enter the Primary Email Address for your account and click SEND INFORMATION. The username a...
TO VIEW A CASE REPORT AND/OR IMAGES THAT HAVE BEEN SHARED WITH YOU: 1. Log into your account on www.dvminsight.com [http://www.dvminsight.com] 2. Select ALL EXAMS from the REVIEW MY CASES drop down menu 3. Select the CASES SHARED WITH YOU tab NOTE:...
There are several ways to view images on www.dvminsight.com. After you log onto the website you want to click "View Cases" and that will take you to your case list. Click on the patient name you would like to view images of. There are 3 ways you can view...
The following attachment will show you how to access the Image Library.
HOW TO ADD A FILTER TO GMAIL TO HELP KEEP YOUR EMAILS FROM DVMINSIGHT OUT OF SPAM From time to time, email providers will flag our email as SPAM. This PDF will show you how to create a filter in your gmail that will help keep our emails out of SPAM. ...
If your account is configured to auto-forward images to another destination and you need to send older images for a paitient, please follow the instructions in the attached PDF. If you have any questions or need assistance, please open a ticket and ...
This feature can be used when you need to create an exam without any images. This function will create a placeholder for cases that only have attachments or for reports on films where no digital media is present. To download instructions on how to creat...
There are two ways to do this after logging into your account on www.dvminsight.com [http://www.dvminsight.com] OPTION 1: 1. Select HOSPITAL from the MY PROFILE drop down menu 2. Select the HOSPITAL DOCTORS tab To add a Doctor: Click Add Doctor. En...
Each case you send to your online account on the DVMINSIGHT servers is stored for you. You can access all of your cases, whether they are sent for storage only or for review by logging into your online account. * Click on View Cases * You may ...
SHARE CASE: Sends a notification via email to a hospital in your company network or with a DVMInsight account regarding a case shared with them. The hospital will log into their own DVMInsight account, select All Exams from the Review My Cases drop down m...
This attachment below offers tips on camera settings and suggestions on how to obtain images you can submit for review.
Anytime you need to, you can manage your Profile online and update your information such as: Password, Address, Phone, Fax, Primary email address, Submitting Doctor names and email addresses. To access your Profile, please log into your account Clic...
SHARE CASE: Sends a notification via email to a hospital in your company network or with a DVMInsight account regarding a case shared with them. The hospital will log into their own DVMInsight account, select All Exams from the Review My Cases drop down m...
We have an online viewer on the patient pages. Some features of this viewer: window level, rotate, measure, scroll through images and playing cine loops. For a brief video tutorial on how to use the viewer, please click this link: http://www.youtube.com/...
To view a brief video on how to view cases online that have been designated as having guest access, click the following link: http://www.youtube.com/watch?v=WMgq8WjQYHI [1] Links: ------ [1] http://www.youtube.com/watch?v=WMgq8WjQYHI
There are a number of causes for an incomplete send: 1 There may have been an error or interruption in the send. Did a staff member shut down the sending computer. The best thing to do is to try to resend the images. 2. It is possible that all of t...
It is certainly possible that we are having a temporary system outage or we are performing a system upgrade/maintenance. In most cases, however, the error is not on our end. Please check your internet connection. In most cases, this error usually means ...
When you are having email issues, we need specific cases that you are having issues with be sure to contact us with the specific reports you did not receive. 1. Check your email addresses on file. Be sure they're exactly correct. Remember, one letter...
It's all about the speed of the connection. You could send xrays fine with a cellular modem as long as you use compression and you have a VERY strong signal. A 2G/3G isn't enough. The data can get very expensive as well. There's also "wireless fiber" "w...
When submitting cases for review with a mobile device, there are instances in which the touch screen may not respond correctly. To avoid this issue, please use a stylus when selecting buttons instead of your finger. The stylus will be recognized as a ...
This question also is often asked in the following way..."we currently send our radiology cases to Dr. X but we also want to have the option to send to Dr. Y. Can you add him to the list?" The answer is as follows...remember, DVMinsight is a platform tha...
When cases are transmitted to our servers and registered under your account, you'll see the case listed in one of four case categories: ASK--- the case is waiting for a history. It will stay at this status for 3 days. If it is not submitted for review, ...
We support the following transfer syntax on the DICOM receiver. This same list is accepted on the DICOM Upload. Transfer Syntax: 1.2.840.10008.1.2 Transfer Syntax: 1.2.840.10008.1.2.1 Transfer Syntax: 1.2.840.10008.1.2.4.70 Transfer Syntax: 1.2....