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May
13
DVMINSIGHT IP ADDRESS CHANGE: CLIENT ACTION REQUIRED BY JULY 6th, 2015
Posted by Angela Skidmore on 13 May 2015 08:54 AM

CLIENT ACTION REQUIRED BY JULY 6th, 2015

IMPORTANT: Time to Update DVMInsight Server Information 

To improve your experience, DVMInsight has switched to a more robust and secure server on Amazon Web Services to process your cases. As a result, the Internet protocol (IP) address of the DVMInsight DICOM server has changed.

 What has changed?      Our previous IP address will no longer be supported after July 6th, 2015.

 What you need to do NOW- Deadline is July 6th, 2015:

Please update our IP address in your sending software to: dicom.dvminsight.com

(If you use the BOUNCE software, this has already been done for you).

If you find your software does not support an IP address in this format, we have posted a numerical IP address on the submission website. Clients are encouraged to log in and look at the message posted there, click on "More" and take down the new numerical  IP address. 

Please note, our temporary receiver that has been in place since  May 17, 2015, will NO LONGER be able to accept images after July 6th, 2015.

If you have not yet updated your sending software to use our new IP address, please do so as soon as possible.

 

Please click the link below to see instructions on how to change DICOM settings in common software.

**This may not the be software you use at your location, but was provided as a courtesy.**

If you don’t find information about your particular imaging software, please contact your x-ray vendor support directly to ask them to update our IP address as soon as possible.

Important:

Please make note of the port number assigned to DVMINSIGHT in your software and make sure it does not change upon updating our IP address. 

How to Add/Change Your DICOM Settings
 

If you have a question, please don’t hesitate to contact us.


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Sep
23
What's New in DVMINSIGHT Version 5.5.1.42
Posted by Angela Skidmore on 23 September 2014 10:09 AM

The newly published version of DVMINSIGHT 5.5.1.42  contains new updates. Please click your link to read more!

Clients

Radiologists and Company Administrators

 


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Sep
7
Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM

 

 Hours of Operation: Monday- Friday 8:30 am to 8:00 pm Eastern Standard Time.

**For immediate access to online support documentation**

Please browse the Knowledgebase articles, search the tutorial videos and read the article titled “Helpful Teleradiology Tips".

**If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day**

If you submit a ticket on Saturday or Sunday, it will be answered on Monday morning

 

**Technical Support is closed on the following holidays in 2015**

Memorial Day- Monday May 25

Labor Day- Monday September 7

Thanksgiving Day- Thursday November 26

Christmas Day- Friday December 25, 2015

If you feel your issue is an emergency, please call our toll free number at 866-669-8090 and follow the prompts to be forwarded to our after-hours emergency team. Please be advised that these calls should only be emergency in nature.

 

**If you need to contact your Radiologist**

You can find their information by logging into your online account and clicking the Support menu in the upper right-hand corner of the page. If your Radiologist has contact information available, it will be displayed there.

**If you need Emergency after-hours assistance **

Please call our toll free number at 866-669-8090 and follow the prompts to be forwarded to our after-hours emergency team. These calls should only be emergency in nature and all general questions will be answered the following business day.

 

If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:

1). Visit your Radiologist's website and log in from there.

2). Visit www.dvminsight.com and log in to access your cases.

If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.

 

If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submissions.

To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:

  • Hospital Name & Address
  • Phone & Fax numbers
  • Primary email address
  • Contact person at your clinic for the set up
  • How you heard about us. For example, if your Radiologist asked you to contact us to get set up, please let us know.

If you register for an account on this website, it will ONLY create an account for the technical support website.

Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance.

*If you submit a ticket after 8:00 pm Eastern Standard time M-F or Saturday and Sunday, your request will be answered the following business day.

We are here to help you and look forward to working with you.


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Jul
9
Video Tutorials Now Available!
Posted by Angela Skidmore on 09 July 2010 01:39 PM

Videos are accessible the following ways:
1). Visit www.youtube.com and search for DVMINSIGHT.
2). Type the appropriate topic in the search field of this website.
3). Click the links below.

*Using theWebPR to Submit History and Request an Interpretation

*Viewing images online

*Granting guest access and sharing cases

*How to use a guest username and password to view cases online:

*Adding Reference cases using the WebPR

*Viewing Invoice_Statement detail online.

*Managing Hospital Profile- Adding doctors to your account.

*Submitting cases to DVMIStat

*Uploading JPG or other image files to DVMINSIGHT

*How to view cases that have been shared with you

*How to view reports online:

*How to manage stored cases:

*How to run real time case total reports:

*How to use the new online viewer:

 

Specialists Only:

NEW:

*How to look for additional images for a study using RadWorklist:


*Managing the Radiologist Portal

*Configuring the RadWorklist

*Basic RadWorklist Use:

*Special Report Situations Using the Radworklist:

 

*How to activate the new Spellcheck feature (BETA) in the Radworklist:

*Using the RadPortal for Productivity Reports

MAC Users- Online Worklist Tutorial

 

 


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Jun
24
Radiologists!! View a Video Tutorial on the RadPortal
Posted by Angela Skidmore on 24 June 2010 04:59 PM

Click on the following link to view our new RadPortal video tutorial.

Topics covered: changing availability, changing contact information and using the WebWorklist.

http://www.youtube.com/watch?v=CtNVsUctvHI

 


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