Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM
Hours of Operation: Monday- Friday 8:30 am to 8:00 pm Eastern Standard Time.
**For immediate access to online support documentation**
Please browse the Knowledgebase articles, search the tutorial videos and read the article titled “Helpful Teleradiology Tips".
**If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day**
If you submit a ticket on Saturday or Sunday, it will be answered on Monday morning
**Technical Support is closed on the following holidays in 2014**
New Year's Day- January 1
Memorial Day- May 26
Independence Day- July 4
Labor Day- September 1
Thanksgiving Day- November 27
Christmas Day- December 25, 2014
If you feel your issue is an emergency, please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team.
**If you need to contact your Radiologist**
You can find their information by logging into your online account and clicking the Support menu in the upper right-hand corner of the page. If your Radiologist has contact information available, it will be displayed there.
**If you need Emergency after-hours assistance **
Please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team. Please be advised that these calls should only be emergency in nature and all general questions will be answered the following business day.
If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:
1). Visit your Radiologist's website and log in from there.
2). Visit www.dvminsight.com and log in to access your cases.
If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.
If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submissions.
To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:
If you register for an account on this website, it will ONLY create an account for the technical support website.
Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance.
*If you submit a ticket after 8:00 pm Eastern Standard time M-F or Saturday and Sunday, your request will be answered the following business day.
We are here to help you and look forward to working with you.
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Video Tutorials Now Available!
Posted by Angela Skidmore on 09 July 2010 01:39 PM
Videos are accessible the following ways:
*Viewing images online
*Granting guest access and sharing cases
*How to use a guest username and password to view cases online:
*Adding Reference cases using the WebPR
*Viewing Invoice_Statement detail online.
*Managing Hospital Profile- Adding doctors to your account.
*Submitting cases to DVMIStat
*Uploading JPG or other image files to DVMINSIGHT
*How to view cases that have been shared with you
*How to view reports online:
*How to manage stored cases:
*How to run real time case total reports:
*How to use the new online viewer:
*Configuring the RadWorklist
*Basic RadWorklist Use:
*Special Report Situations Using the Radworklist:
*How to activate the new Spellcheck feature (BETA) in the Radworklist:
*Using the RadPortal for Productivity Reports
MAC Users- Online Worklist Tutorial
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Radiologists!! View a Video Tutorial on the RadPortal
Posted by Angela Skidmore on 24 June 2010 04:59 PM
Click on the following link to view our new RadPortal video tutorial.
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