RSS Feed
Latest Updates
Sep
7
Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM

Thank you for taking the time to visit our Tech Support website.

If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:

1). Visit your Radiologist's website and log in from there.

2). Visit www.dvminsight.com and log in to access your cases.

If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.

 

If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submisssions.

To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:

  • Hospital Name & Address
  • Phone & Fax numbers
  • Primary email address
  • Contact person at your clinic for the set up
  • How you heard about us. For example, if your Radiologist asked you to contact us to get set up, please let us know.

If you register for an account on this website, it will only create an account for the technical support website. Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance. We are here to help you and look forward to working with you.

 

 

 


Read more »



Jul
9
Video Tutorials Now Available!
Posted by Angela Skidmore on 09 July 2010 01:39 PM

Videos are accessible the following ways:
1). Visit www.youtube.com and search for DVMINSIGHT.
2). Type the appropriate topic in the search field of this website.
3). Click the links below.

*Using theWebPR to Submit History and Request an Interpretation
http://www.youtube.com/watch?v=Lxx_Ev_CE6g

*Viewing images online
http://www.youtube.com/watch?v=dYuoHRPbEW0

*Granting guest access and sharing cases
http://www.youtube.com/watch?v=e393_JyE2s8

http://www.youtube.com/watch?v=rUu8gnMtC2Y

*How to use a guest username and password to view cases online:
http://www.youtube.com/watch?v=WMgq8WjQYHI

*Adding Reference cases using the WebPR
http://www.youtube.com/watch?v=4d2WupKffCU

*Viewing Invoice_Statement detail online.
http://www.youtube.com/watch?v=LcTyjtPMLSQ

*Managing Hospital Profile- Adding doctors to your account.
http://www.youtube.com/watch?v=cteUw-2Djk0

*Submitting cases to Night Owl
http://www.youtube.com/watch?v=Nf58vgCNcVY

*Uploading JPG or other image files to DVMINSIGHT
http://www.youtube.com/watch?v=KMZTeVfsRJ4

*How to view cases that have been shared with you
http://www.youtube.com/watch?v=XBZ762X7hUY

*How to view reports online:
http://www.youtube.com/watch?v=xbkFTjEpiS0

*How to manage stored cases:
http://www.youtube.com/watch?v=jB-O3d266xk

*How to run real time case total reports:
http://www.youtube.com/watch?v=6OOgAxIX2vo

*How to use the new online viewer:
http://www.youtube.com/watch?v=PzOp45KHOmk

Radiologists Only:
*Managing the Radiologist Portal
http://www.youtube.com/watch?v=CtNVsUctvHI

*Configuring the RadWorklist
http://www.youtube.com/watch?v=rlyBi8e_JmE

*Basic RadWorklist Use:
http://www.youtube.com/watch?v=JOM7kFKW_8g

*Special Report Situations Using the Radworklist:
http://www.youtube.com/watch?v=z0tFYSxtVRk

*How to activate the new Spellcheck feature (BETA) in the Radworklist:
http://www.youtube.com/watch?v=ECR_BWpYGTQ

*Using the RadPortal for Productivity Reports
http://www.youtube.com/watch?v=FJRsoQEUXbU

*NEW* MAC Users- Online Worklist Beta Version

http://www.youtube.com/watch?v=8cwn-dJNGxM 

 


Read more »



Jun
24
Radiologists!! View a Video Tutorial on the RadPortal
Posted by Angela Skidmore on 24 June 2010 04:59 PM

Click on the following link to view our new RadPortal video tutorial.

Topics covered: changing availability, changing contact information and using the WebWorklist.

http://www.youtube.com/watch?v=CtNVsUctvHI

 


Read more »




Help Desk Software by Kayako Resolve