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Apr
22

  ** Service Affecting Events ** 

On Wednesday, April 23,2014 we will be performing scheduled maintenance on the DVMINSIGHT servers.

The DVMINSIGHT servers will not be accessible during this time.

All efforts will be taken to minimize down time and reduce these events as much as possible.

START: Wednesday April 23, 2014 10:00 PM Pacific Time
FINISH: Thursday April 24, 2014 2:00 AM Pacific Time.

The DVMINSIGHT team


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Sep
7
Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM

**Please read carefully as our support services have changed**

 

**For immediate access to online support documentation**

Please browse the Knowledgebase articles, search the tutorial videos and read the article titled “Helpful Teleradiology Tips".

**If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day**

If you submit a ticket on Saturday or Sunday, it will be answered on Monday morning

If you feel your issue is an emergency, please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team.

**If you need to contact your Radiologist**

You can find their information by logging into your online account and clicking the Support menu in the upper right-hand corner of the page. If your Radiologist has contact information available, it will be displayed there.

**If you need Emergency after-hours assistance **

Please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team. Please be advised that these calls should only be emergency in nature and all general questions will be answered the following business day.

 

If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:

1). Visit your Radiologist's website and log in from there.

2). Visit www.dvminsight.com and log in to access your cases.

If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.

 

If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submissions.

To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:

  • Hospital Name & Address
  • Phone & Fax numbers
  • Primary email address
  • Contact person at your clinic for the set up
  • How you heard about us. For example, if your Radiologist asked you to contact us to get set up, please let us know.

If you register for an account on this website, it will ONLY create an account for the technical support website.

Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance.

*If you submit a ticket after 8:00 pm Eastern Standard time M-F or Saturday and Sunday, your request will be answered the following business day.

We are here to help you and look forward to working with you.


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Jul
9
Video Tutorials Now Available!
Posted by Angela Skidmore on 09 July 2010 01:39 PM

Videos are accessible the following ways:
1). Visit www.youtube.com and search for DVMINSIGHT.
2). Type the appropriate topic in the search field of this website.
3). Click the links below.

*Using theWebPR to Submit History and Request an Interpretation
http://www.youtube.com/watch?v=Lxx_Ev_CE6g

*Viewing images online
http://www.youtube.com/watch?v=dYuoHRPbEW0

*Granting guest access and sharing cases
http://www.youtube.com/watch?v=e393_JyE2s8

http://www.youtube.com/watch?v=rUu8gnMtC2Y

*How to use a guest username and password to view cases online:
http://www.youtube.com/watch?v=WMgq8WjQYHI

*Adding Reference cases using the WebPR
http://www.youtube.com/watch?v=4d2WupKffCU

*Viewing Invoice_Statement detail online.
http://www.youtube.com/watch?v=LcTyjtPMLSQ

*Managing Hospital Profile- Adding doctors to your account.
http://www.youtube.com/watch?v=cteUw-2Djk0

*Submitting cases to DVMIStat
http://www.youtube.com/watch?v=QUcAlB3KQsA

*Uploading JPG or other image files to DVMINSIGHT
https://www.youtube.com/watch?v=KLXfiwGZZtw

*How to view cases that have been shared with you
http://www.youtube.com/watch?v=XBZ762X7hUY

*How to view reports online:
http://www.youtube.com/watch?v=xbkFTjEpiS0

*How to manage stored cases:
http://www.youtube.com/watch?v=jB-O3d266xk

*How to run real time case total reports:
http://www.youtube.com/watch?v=6OOgAxIX2vo

*How to use the new online viewer:
http://www.youtube.com/watch?v=PzOp45KHOmk

Radiologists Only:
*Managing the Radiologist Portal
http://www.youtube.com/watch?v=CtNVsUctvHI

*Configuring the RadWorklist
http://www.youtube.com/watch?v=rlyBi8e_JmE

*Basic RadWorklist Use:
http://www.youtube.com/watch?v=JOM7kFKW_8g

*Special Report Situations Using the Radworklist:
http://www.youtube.com/watch?v=z0tFYSxtVRk

*How to activate the new Spellcheck feature (BETA) in the Radworklist:
http://www.youtube.com/watch?v=ECR_BWpYGTQ

*Using the RadPortal for Productivity Reports
http://www.youtube.com/watch?v=FJRsoQEUXbU

MAC Users- Online Worklist Tutorial

http://www.youtube.com/watch?v=8cwn-dJNGxM 

 


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Jun
24
Radiologists!! View a Video Tutorial on the RadPortal
Posted by Angela Skidmore on 24 June 2010 04:59 PM

Click on the following link to view our new RadPortal video tutorial.

Topics covered: changing availability, changing contact information and using the WebWorklist.

http://www.youtube.com/watch?v=CtNVsUctvHI

 


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