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Not Receiving Reports From DVMINSIGHT?
Posted by Angela Skidmore on 22 May 2014 11:56 AM

If you are waiting for a report and have not received it via email or fax, please log into your online account and access the report there.

Sometimes due to the number of emails we send out daily, our email gets flagged as SPAM. If you think this may be happening to you, please try to add to your address book.

Reports are delivered 3 ways: Email, Fax and posted online.

To access your reports online:
Step 1: Log into your online account (where you go to submit your cases for review)
Step 2: Click on Review My Cases/Reports
Step 3: Find the patient you need to work with and click on their name. If you do not see them listed, you may need to adjust the date range and click the filter dates button.
Step 4: A separate page will open displaying your patient. Click on the Reports Tab at the bottom of the page
Step 5: Click the PDF icon to launch the report and print or save it.

To view a brief video on how to access reports online, click the following link:

Thank you!

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Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM

**Please read carefully as our support services have changed**


**For immediate access to online support documentation**

Please browse the Knowledgebase articles, search the tutorial videos and read the article titled “Helpful Teleradiology Tips".

**If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day**

If you submit a ticket on Saturday or Sunday, it will be answered on Monday morning


**Technical Support is closed on the following holidays in 2014**

New Year's Day- January 1

Memorial Day- May 26

Independence Day- July 4

Labor Day- September 1

Thanksgiving Day- November 27

Christmas Day- December 25, 2014

If you feel your issue is an emergency, please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team.


**If you need to contact your Radiologist**

You can find their information by logging into your online account and clicking the Support menu in the upper right-hand corner of the page. If your Radiologist has contact information available, it will be displayed there.

**If you need Emergency after-hours assistance **

Please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team. Please be advised that these calls should only be emergency in nature and all general questions will be answered the following business day.


If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:

1). Visit your Radiologist's website and log in from there.

2). Visit and log in to access your cases.

If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.


If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submissions.

To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:

  • Hospital Name & Address
  • Phone & Fax numbers
  • Primary email address
  • Contact person at your clinic for the set up
  • How you heard about us. For example, if your Radiologist asked you to contact us to get set up, please let us know.

If you register for an account on this website, it will ONLY create an account for the technical support website.

Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance.

*If you submit a ticket after 8:00 pm Eastern Standard time M-F or Saturday and Sunday, your request will be answered the following business day.

We are here to help you and look forward to working with you.

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Video Tutorials Now Available!
Posted by Angela Skidmore on 09 July 2010 01:39 PM

Videos are accessible the following ways:
1). Visit and search for DVMINSIGHT.
2). Type the appropriate topic in the search field of this website.
3). Click the links below.

*Using theWebPR to Submit History and Request an Interpretation

*Viewing images online

*Granting guest access and sharing cases

*How to use a guest username and password to view cases online:

*Adding Reference cases using the WebPR

*Viewing Invoice_Statement detail online.

*Managing Hospital Profile- Adding doctors to your account.

*Submitting cases to DVMIStat

*Uploading JPG or other image files to DVMINSIGHT

*How to view cases that have been shared with you

*How to view reports online:

*How to manage stored cases:

*How to run real time case total reports:

*How to use the new online viewer:

Radiologists Only:
*Managing the Radiologist Portal

*Configuring the RadWorklist

*Basic RadWorklist Use:

*Special Report Situations Using the Radworklist:

*How to activate the new Spellcheck feature (BETA) in the Radworklist:

*Using the RadPortal for Productivity Reports

MAC Users- Online Worklist Tutorial 


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Radiologists!! View a Video Tutorial on the RadPortal
Posted by Angela Skidmore on 24 June 2010 04:59 PM

Click on the following link to view our new RadPortal video tutorial.

Topics covered: changing availability, changing contact information and using the WebWorklist.


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