Welcome to the Technical Support Site for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM
**Please read carefully as our support services have changed**
**For immediate access to online support documentation**
Please browse the Knowledgebase articles, search the tutorial videos and read the article titled “Helpful Teleradiology Tips".
**If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day**
If you submit a ticket on Saturday or Sunday, it will be answered on Monday morning
If you feel your issue is an emergency, please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team.
**If you need to contact your Radiologist**
You can find their information by logging into your online account and clicking the Support menu in the upper right-hand corner of the page. If your Radiologist has contact information available, it will be displayed there.
**If you need Emergency after-hours assistance **
Please call our toll free number and follow the prompts to be forwarded to our after-hours emergency team. Please be advised that these calls should only be emergency in nature and all general questions will be answered the following business day.
If you are an existing client and would like to submit a case for review, you will need to log into your Teleradiology account one of the following ways:
1). Visit your Radiologist's website and log in from there.
2). Visit www.dvminsight.com and log in to access your cases.
If you need assistance logging into your online account, please click Submit a Ticket (which will walk you through creating an email for help) and we will assist you.
If you are a new client, a member of our Technical Support Team needs to help you create your account for Teleradiology submissions.
To have us create a new account for you, please click Submit a Ticket and select: Request for New Client Registration as the department and then provide us with the following information:
If you register for an account on this website, it will ONLY create an account for the technical support website.
Unfortunately, this does not set you up with an account to submit cases for review. Please don't hesitate to Submit a Ticket for assistance.
*If you submit a ticket after 8:00 pm Eastern Standard time M-F or Saturday and Sunday, your request will be answered the following business day.
We are here to help you and look forward to working with you.