Knowledgebase : Sending Images and Troubleshooting
Can I add images to a study without starting a new case?
When a case is created on DVMInsight, it is marked OPEN. Any images that match the exam Patient ID are automatically added to the OPEN case. Once the case is CLOSED, any images that register to the server will create a new case. A case will be marked CL...
Can I upload MR and/or CT images?
If you need to manually upload a large number of images, such as an MR or CT, then we recommend using the Popup Reminder program to do so. TO INSTALL THE POPUP REMINDER: 1. Log into your account on www.dvminsight.com [http://www.dvminsight.com] 2. Se...
Can I upload my ultrasound videos?
Unfortunately, files in a video format (i.e. AVI or WMV) cannot be manually uploaded using the Upload JPG and Other Images button. Ultrasound videos can only be received by the DVMInsight server in DICOM (.dcm) format using either a manual upload or DICOM...
How do I upload DICOM Images?
TO MANUALLY UPLOAD IMAGES IN DICOM FORMAT: 1. Navigate to the SUBMIT REQUEST page in your account on www.dvminsight.com [http://www.dvminsight.com] 2. Scroll to the bottom of the page, click the UPLOAD DICOM IMAGES button or link 3. Click the SELECT ...
How do I upload JPG or other image formats?
TO MANUALLY UPLOAD IMAGES IN JPG OR OTHER IMAGES FORMATS: 1. Navigate to the Submit Request page in your account on www.dvminsight.com [http://www.dvminsight.com] 2. Scroll to the bottom of the page, click Upload JPG or Other Images 3. You will need ...
I have images on a CD, how do I submit them for review?
A CD with images typically includes a lite version of the viewer that will automatically start once you insert the CD into your computer. Please close the viewer as this will not be needed to access the image files for uploading. In order to upload the im...
I sent images but I do not see a case in my account, what should ...
If you have sent images to our server from your imaging system using a dicom transfer, check the dicom queue in your imaging system for any error or failure messages. If there is an error, we recommend contacting your digital vendor for further assistance...
Why can't I select more than one image when uploading images?
You can use Chrome, Firefox, Safari or Internet Explorer to manually upload images as long as you have an updated version of Adobe Flash or Microsoft Silverlight. If you are trying to manually upload images to our server and are unable to select more th...
Why is my case or images in unknown cases?
Our server tracks images according to the Institution Name and/or AE Title on the dicom images tags and moves them to the corresponding account. If the information does not match any existing accounts, the images and case will remain in unknown cases. You...